VA Turning to Text Messaging to Help Suicidal Veterans

The Veterans Crisis Line has now opened up a third way for Veterans in crisis to reach out: text messaging.

The crisis line began fielding phone calls in 2007 as a way to provide support services to suicidal Veterans.  By 2009, the line was accessible by both phone and online messaging.

The Veterans Crisis Line noticed the success of the online messaging program, as it provides an extra layer of anonymity for Veterans or a Veteran’s loved ones who may otherwise be deterred from calling.

The text messaging program, which began in November 2011, provides the same level of anonymity.  So far, 117 people have taken advantage of the new service.

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