In a recent press conference, Department of Veterans Affairs Secretary Eric Shinseki announced that VA will begin using a new computer system in 2012. Though the plans are in place, VA is still working out the details and is not clear about when the effects of the new computer system will be felt. Secretary Shinseki hopes that the new computer system will not only speed along the claims process, but will also attract Veterans, skeptical of the VA. Implementing the new computer system is just one example of VA’s attempts to modernize its technology and processes in order to instill confidence and satisfaction in old and new Veterans.
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