Investigation of San Juan Regional Office

In a recent study of the San Juan, PR, VA Regional Office, it was determined that this office has the lowest accuracy associated with its decisions.  The report contains suggestions for improvement, including mandatory PTSD training and additional training for employees concerning a number of different types of claims.  Accuracy and handling cases in a timely manner were also addressed as areas needing improvement.  Management at the RO will be attempting to take steps to correct many of these issues.

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