American Legion: VA Makes Too Many Mistakes on Veterans’ Claims

In Nashville, VA reports 5% error rate, but The Legion reports 32% error rate.  

Last Week, The American Legion’s Zachary Hearn testified at a Congressional hearing and described VA’s many errors processing our Veterans’ complex disability claims.  The claims VA often incorrectly decide include traumatic brain injury (TBI), agent orange, posttraumatic stress disorder (PTSD) and military sexual trauma (MST).

Hearn, Deputy Director of benefits at The American Legion, appeared before the House Veterans’ Affairs Committee on Wednesday.  Speaking before Chairman Jon Runyan (R-NY) and the Subcommittee on Disability and Memorial Affairs, Hearn challenged the accuracy of VA’s Monday Morning Workload Reports (MMWR).  The MMWR provides the public with reports describing the number, type, timeliness, and accuracy of VA’s disability claims processing.

Legion Reports Nationwide 55 Percent VA Error Rate

Hearn told Congress that VA’s statistics in these reports are simply not consistent with The Legion’s review of recently adjudicated claims.  Of 260 claims examined, 55 percent contained errors, Hearn noted.

“This statistic is in stark contrast to the approximate 90 percent accuracy rating in claims adjudication indicated by VA”, The Legion stated.

According to VA data, the Nashville Veterans Affairs Regional Office (VARO) had a 95.1% accuracy rating for the previous three months.  But as Delaware Online reported, when The American Legion experts reviewed 22 of the claims, they found seven with errors, a staggering 32 percent error rate comparable to the 30 percent observed by the VA’s Office of the Inspector General between 2009 and 2012.

Hearn concluded, “Our review paints a far dimmer picture of Nashville’s accuracy than indicated in the Monday Morning Workload Report.”

Congress should get to the bottom of this VA reporting scandal.  Specifically, what are VA’s errors, and how many errors does VA make?  We should all care because our Veterans earned these benefits, especially the VA medical care that comes with a granted VA disability claim.

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