Veterans often criticize the amount of paperwork that accompanies the Department of Veterans Affairs’ claims process. VA’s Office of Inspector General issued a report earlier this month that proved Veterans’ point.
According to VA’s OIG’s report, there was so much paperwork being stored at the Winston-Salem Regional Office in North Carolina that the weight of it had the potential to affect the structural integrity of the building.
VA’s OIG included photos of Veterans’ files piled on top of filing cabinets at the RO. The weight of the paperwork had caused the floors to bow. Winston-Salem’s storage methods also potentially exposed Veterans’ records to fire and water damage and could exacerbate the on-going problem with lost records.
Although the RO’s staff moved the overflow to other floors in the building, the stacks of files caused at least one injury. In 2011, an RO employee suffered from a minor shoulder injury after stacks of files fell on him. The Winston-Salem RO provided NBC News with a photo showing the excess files were moved.